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| Courtesy- A concept that drives productivity |
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by Bob Blumm, MA, PA-C, DFAAPA - October 24, 2011
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This past week, a national magazine for travel named Charleston, South Carolina, the best city to visit in America. I visit Charleston often due to it being the home city of my wife’s family, the restaurants, the charm and beauty as well as the courtesy of those that I have encountered. The Charleston Chamber of Commerce has done an exemplary job in showcasing their beautiful city.
Yesterday, I returned from the SCAPA annual conference, which had more than 300 PA and NP participants, plenty of relevant lectures, good workshops (especially my advanced suturing workshop), pharmaceutical support for product theaters and above all, courtesy. The courtesy was demonstrated by their management staff, their CME Committee, who served the participants and was an example of a true, dedicated team and by those PAs who supported the conference with instruments, sutures and other valuable gifts that created superb workshops. The staff of the hotel was smiling, engaging and courteous.
I had at least two personal experiences that focused on the comments of courtesy. I like to be at my airport or at a conference talk where I am involved, two hours early. I arrived at Charleston Airport at 0950 for an 11:40 flight to New York, when I discovered that I had left my wallet and all ID in the room safe at the resort property. My first contact at the airport, totally unsolicited was from a Delta agent who came up to me and asked if she could help with my check in. I told her my predicament and she suggested that I contact “The Wild Dunes Resort” which is a five start property and ask if they could bring my wallet to the airport. There is a 30 minute travel route to accomplish this. The Delta agent was Kelly Clark and she represented Delta in its highest fashion.
I called the resort and was transferred to the day manager who politely put me at ease, assured me that I was not the first to leave a wallet in the safe and she said she would find staff to make the trip to the airport and bring my wallet so that I would not miss my flight. Forty minutes later, a vehicle from the resort arrived and the driver, wallet in hand, smiled and wished me a safe trip home. I gave this fellow a twenty dollar tip as his diligence saved my day. Courtesy such as was demonstrated to me at The Wild dunes will win both recommendations and a return visit from me. Delta will remain my main travel partner, the SCAPA conference will stand out as an example of a well oiled state society giving a great CME experience and Charleston, in general, will remain one of my top cities to visit on vacation. Courtesy does create productivity for everyone.
Robert M. Blumm has received national recognition as a distinguished fellow of the American Academy of Physician Assistants (AAPA). He is the past president of the Association of Plastic Surgery Physician Assistants, and was past-president of the American Association of Surgical Physician Assistants, past president of the American College of Clinicians and NYSSPA, as well as Chairman of the Surgical Congress of the AAPA. In addition, Bob received the John Kirklin MD Award for Professional Excellence from the American Association of Surgical Physician Assistants. Along with his associate, Dr. Acker, Bob was the first recipient of the AAPA PAragon Physician-PA Partnership Award. He has been a contributing author of three textbooks, written 300 plus articles and is a sought out conference speaker throughout the United States.
The viewpoint expressed in this article is the opinion of the author and is not necessarily the viewpoint of the owners or employees at Healthcare Staffing Innovations, LLC.
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| Kim Spering (Emmaus, PA) |
on 02 Nov 2011 at 9:03 pm |
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Glad that you had such a positive experience...from both Delta and the hotel staff! Isn't it amazing how courtesy goes such a long way?!
What's sad, however, is how often it is lacking in the world these days...to the point where, when it really occurs, it IS highly noticeable. |
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